Cisco agent call summary report
WebJan 23, 2024 · If there are agents included in the Agent Call Summary Report who do not belong to the CSQs in the Contact Service Queue Activity by CSQ, then the Agent Call … WebFeb 14, 2024 · Hi Joey, I was able to retrieve the parameter lists and datatypes for each stored procedure and added them to your list. Report. Stored Procedure. Procedure Parameters & Data Types. Abandoned Call Detail Activity. sp_abandoned_calls_activity. sp_abandoned_calls_activity (.
Cisco agent call summary report
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WebJan 11, 2024 · The Cisco Unified IP Phone Agent (Figure 3) provides ACD functions on supported Cisco Unified IP Phones. Although the Cisco Unified IP Phone Agent is available for the Standard, Enhanced, and Premium bundles, for Cisco Unified Contact Center Express 5.0 (2) this phone service is the sole agent interface for the Standard … WebJan 23, 2024 · The following table lists the report types and the calls that they include: 1 Does not include outbound preview calls. Consult Transfer Consult transfer is reported in different ways in different reports. Consider the following call flow. Call Flow Example
WebJun 4, 2014 · A summary of call results for all query rules for selected campaigns for selected half-hour intervals. A historical table by half-hour/daily report that shows the status (summary and percentage) of each campaign for the selected time period. Web•Lightweight access to reporting •Agent Reports •Agent •Agent Skill Group •Skill Group •Precision Queue •Today & To-Interval Statistics added for SG & PQ 31 Live Data for Unified CCX •Supervisor Reports •Team State •Team Summary •Voice CSQ Agent Detail •Voice CSQ Summary •Agent Outbound Team Summary •Chat Agent Statistics •Chat …
WebJun 21, 2024 · Cisco Agent Desktop-email reports are no longer available on Unified Intelligence Center. Historical data of the Cisco Agent Desktop-email reports is … WebJun 21, 2024 · Agent Statistics Report . Agent Team Summary Report . Supervisor . Agent Outbound Team Summary Report . Chat Agent Statistics Report . Chat CSQ …
WebSep 16, 2024 · Report Summary: This report has a report summary for all data. Agent Not Ready Detail Use this report to identify how agents spend their time when they are not handling contacts. Not Ready reason codes can be used for agents to identify this time by using numeric codes to identify Break, Training, or Follow up for example.
WebAgent Call detail report; Call Type aban/answer report; UCCX Report - CSQ Rollover; CUIC 8.5(4) Daily Summary Report Doesnt Time Zone Adjust On Display; Reporting … fix attic roofcan lights be blackWebOct 29, 2012 · Agents who need to be contacted directly or who need voice messages should have their phones configured with a second extension (and multiple lines if necessary). Cisco Unified CCX will monitor and report on activity on the non-ACD extensions on a phone. Please refer the "Agent Call Summary Report" from page 54 … can lights come on with cpi security cameraWebApr 17, 2016 · 1) Live Data Reports available within CUIC Voice CSQ Summary report (Short and Long Term Average and Since Midnight view) in this case will auto refresh the information for abandoned calls within 3 seconds fix a treadmill near bridgewater njWebJan 21, 2010 · When running the Cisoc Agent Detail Report I am seeing the following SQL commented out: /*. INSERT #selected_agents (agentID, profileid) SELECT DISTINCT r.resourceID, r.profileid. FROM db_cra.dbo.ResourceGroup rg, db_cra.dbo.Resource r, #selected_names sn. WHERE rg.resourceGroupID = r.resourceGroupID AND. … fix attribWebCisco Call Manager, Avaya IPCC/IP Agent, Citrix. • Monitor WAN/LAN/MAN across the globe. Provide direct contact to carriers regarding T1, T3, DS3, OC3 circuits. fix attic stairs pull downWebApr 7, 2024 · Agent Call Summary Report - Shows for each agent specified, summary information about each inbound call, and each outbound call by the agent. For inbound CCX calls, this reports the average time the agent spent in Talk state, Work state, and on hold; for non-CCX calls, it shows the average and max talk time for the agent. fix a tub drain stop